Is Window Care+ a window-cleaning service?
No. It is technical maintenance. The technical wash in Care+ and Premium covers accessible frames, tracks and drainage areas. Full glass cleaning and professional house cleaning are not included.
What counts as one service unit?
A standard window or hinged door counts as one unit. A standard sliding system counts as two. An associated fly screen does not add units. Lift-and-slide, bi-fold and multi-panel systems are assessed individually.
What if I have more than 10 units?
Up to 20 units the price is calculated automatically: +6 € per unit for Care Check, +8 € per unit / year for Care+ and +10 € per unit / year for Premium. For more than 20 units, special systems or complex access a custom quote is prepared.
How long does a visit take?
A Care Check typically takes 75–90 minutes. An annual Care+ or Premium visit usually takes up to 2–2.5 hours for 10 units. Duration may vary depending on the type and condition of the systems.
When does the first annual service take place?
For new Windows Algarve installations the subscription begins after activation and payment, with the first scheduled annual visit approximately 12 months later. Existing installations or products from another supplier start with a Care Check and resolution of any identified faults.
Can I join with windows from another company?
Yes, provided the system is suitable for servicing. A Care Check is carried out first. Existing faults are recorded and, if necessary, quoted separately before Care+ protection is activated.
Are spare parts included?
Standard maintenance products are included. Premium includes minor consumables up to 25 € per year. Handles, locks, rollers, hinges, full seal kits, glazing units, motors and other components are quoted separately.
What happens if I can't receive the technician during the annual window?
Windows Algarve offers at least two reasonable options during working hours within seven days before or after the anniversary. You may be present in person or appoint a representative. If no date in that period works or access is not provided on a confirmed date, the visit entitlement for that period is forfeited and the subscription ends unless Windows Algarve agrees otherwise in writing.
How do I renew for a second year?
Renewal and payment at the then-current price are arranged during the technician's first annual visit. There is no automatic renewal. If the subscription is not renewed during the visit, coverage ends at the close of the current period; a new Care Check is required to rejoin.
Is Premium a 24/7 emergency service?
No. The plan provides top priority during normal working hours and one priority call-out of up to 60 minutes when needed and within the terms.
Does the plan replace the legal guarantee?
No. Window Care+ does not replace or limit consumer rights or any applicable commercial warranty.